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Website Privacy Statement
We are Healthwatch Limited (trading as “Mayfield Clinic”), a company incorporated in England and Wales. Our company number is 06997189and our registered address is 3rd Floor Mayfield House, 256 Banbury Road, Oxford, OX2 7DE.
("Mayfield Clinic" / "we" / "our" / "us"). We are committed to ensuring that your privacy is protected. We comply with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection Legislation”). We are the data controller of data you pass to us pursuant to this policy. Our Data Protection Officer Dr Amanda Northridge can be contacted at firstname.lastname@example.org.
What information does Mayfield Clinic hold and how will we use it?
Information you give Mayfield Clinic: You may give us information about you by creating an account, completing enquiry forms on the website or by requesting via the website that we send you marketing information. The information you give us may include your name, sex, date of birth, email address, address/location and phone number. This does not include all personal data processed by Mayfield Clinic but only personal data it collects through its website.
We will retain this information while we are corresponding with you or providing services to you or to a Patient you represent. We will retain this information for as long as required by the UK’s Records Management Code.
Information Mayfield Clinic collects about you: Mayfield Clinic may collect the following information from you when you visit the website:
Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline
We will retain this information for as long as required by the UK’s Records Management Code.
Information we receive from other sources: This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number. We will retain this information for as long as required by the UK’s Records Management Code.
Use Made of the Information
We may use the information we receive and/or collect about you to:
Mayfield Clinic processes personal information for certain legitimate business purposes, which include some or all the following:
If we obtain consent from you to do so, we may provide your personal details to third parties so that they can contact you directly in respect of services in which you may be interested.
Where we are processing personal data that we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us) please let us know by emailing email@example.com. Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.
If you wish to have your information removed from our database or if you do not want us to contact you for marketing purposes, please let us know by clicking the "Unsubscribe" option in any email we send to you and providing the details requested or by contacting us via firstname.lastname@example.org and we will take steps to ensure that this information is deleted as soon as reasonably practicable.
We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.
We may carry out automated decision-making using the personal data you provide to us. We do so to ensure we provide you with relevant information.
Third Party Sites
How Safe is your Information?
Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.
We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.
Disclosure of your Information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may share your information with selected third parties including:
Please note, we may need to disclose your personal information where we:
Where we Store your Personal Data [if Mayfield Clinic does not transfer personal data outside the EEA, this policy entry can be deleted].
Your Rights in Respect of your Data
If any of the information you provide to us via the website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please contact us via email@example.com.
If you wish to access or rectify the information we hold about you, or request that such information be transmitted directly to another data controller, please contact us via firstname.lastname@example.org. We shall process your request to access your information within one month of receipt, or we will let you know within that timeframe if we need more information from you. We will process your request free of charge.
To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us via email@example.com
If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner's Office. Contact details for the ICO can be found at https://ico.org.uk/.