Thank you for ordering an item from Mayfield Clinic. Prior to receiving your item and completing your sample, please read the instructions below
Postal dispatch: We aim to dispatch postal orders next working day (Mon-Fri). Typically orders made after midday on Friday will be posted on Monday. Postal kits are sent via Royal Mail Tracked 24. Please allow 1-2 days for delivery. Test To Release postal kits are posted on the 4th day after arrival.
Click & Collect: Test kits may be collected from Mayfield Clinic, Summertown between the hours of 09:30-17:00, Monday-Friday. Collection is not available at any other sites.
For Next Day PCR Tests (Randox) - See here: https://www.mayfieldclinic.co....
For Same Day PCR Tests (Randox) - See here: https://www.mayfieldclinic.co....
For other tests (e.g., Salient Day 2&8), please return via post or by returning to Mayfield Clinic Oxford.
By Post: We do not recommend sending by post, except for Day 2&8 (where you can use the included postage envelopes). If you do wish to post, please send via Royal Mail Tracked 24, purchased online.
To Mayfield Clinic Oxford: Test kits should be returned to the letterbox to the right of the front door on Summerfield Road. Samples are couriered to the laboratory each week day.
By Post: Send via Royal Mail Tracked 24. Typically these kits will include a postage paid envelope.
Depending on the service results are either sent via Email (COVID-19 PCR Results) or SMS (Antibody Results, HPV Results). Results timelines vary based on the service bought. Please see the relevant webpage for details.
If you have not received a PCR result, there are 3 scenarios we commonly see that lead to 'missing' results:
You can also contact the labs directly either via firstname.lastname@example.org (barcodes beginning with M or R), or email@example.com (barcodes beginning with numbers).
Home test kits are personalised items and are non-refundable.
Kits ordered for collection at Mayfield Clinic will be held for 7 days before being posted out to your address.