Frequently asked questions
When should I take the test? As we are providing COVID testing services to patients travelling to 50+ destinations, we are not able to advise about when travellers should take a test, as each country's testing requirements differ substantially and are constantly changing. We recommend reviewing the government website for your destination to understand their specific requirements. We do encourage travellers to book as early as they can within their travel window.
What test are you using? How is the sample collected? Our service uses a RT-PCR method to detect the RNA (ribonucleic acid) contained within the SARS-CoV-2 virus. We typically collect the sample by nasopharyngeal (throat and nose) swab. The certification contains patient name, DOB and passport number (unless flying to Hong Kong)
When can I expect my results? The results timeline for our standard tests are provided on this page, for the expedited service on this page. For Hong Kong ISO15189 testing, please allow an additional 12 hours. All timelines are indicative timelines. Due to the changing nature of the pandemic it is not possible to guarantee lab turnaround times. We cannot be held liable for costs incurred due to delayed results. You will be asked to sign a waiver prior to your test accepting this.
How will my results arrive? Results are typically sent by email (ISO15189 results come or via SMS with a link to download a formal result). We can only send to one email or phone number.
What about lab registration? - We use a number of labs, all of whom are UKAS registered or pending UKAS registration. If UKAS registration is a requirement for your travel, please let the Doctor know (for GP-led testing) or make this clear when ordering a home-test kit in the free text field
Should I bring ID? For GP-led testing, please attend the clinic with your photo ID so this can be added to your GP certificate
Can I buy in advance? How long do kits last? The kits have a 6 months shelf life and yes you can buy in advance
What is your refund policy? Home test kits will be refunded if returned within 14 days unopened. Appointments can be cancelled up to 24 hours in advance.