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Terms & Conditions

Name of Company 
Healthwatch Limited trading as Oxford Private Medical Practice 

Place of Business 

The office of Oxford Private Medical Practice is situated at Mayfield House, 3rd Floor, 256 Banbury Road, Oxford OX2 7DE 

Statement of Purpose 

The practice provides personalised patient care with private GP services 


All patients of Oxford Private Medical Practice must register before they are able to see a GP or use any of the GP services privately. Patients can also be registered with a NHS general practionner at the same time. 

Fees and Payment 

We charge on the basis of time spent or are likely to spend in dealing with care. This may include time spent considering and researching matters, making and receiving telephone calls as well as briefing and discussing outcomes with relevant specialists. Full details of our fee structure are available on our fees page. Fees are subject to change without notice.

Payment Terms 

All fees must be paid at the time of consultation. We accept credit/debit cards, BAC's transfers and cash. Unfortunately we do not accept American Express.  Payments can be made in person at reception after appointments. We will provide a receipt for all payments which may be used to claim reimbursement from your health insurance should you have cover. 

Further treatment will only be offered at the discretion of the doctor for any patients who have outstanding accounts. 

Cancellation Policy 

Patients are advised that in booking an appointment they are reserving the doctor's time exclusively for their treatment. Credit/debit card details are taken at the time of booking an appointment for any new patient.  

We require 24 hours notice for the cancellation of any appointment to avoid incurring the full cost of the booked treatment. Notice for cancellations on Monday must be given by Friday at 12 noon. 

Psychotherapist, Caro Hill, has a separate cancellation policy to the above. Caro's terms and conditions for cancellations and missed sessions are discussed directly with her patients on commencing therapy.

 Telephone Advice 

Telephone advice from the doctor is offered only to registered practice members. Members of staff may offer advice, for example on the services we provide or general healthcare information.

For new problems registered patients will be routinely advised to make an appointment to see the doctor. In certain circumstances the doctor may deem it appropriate to offer telephone advice for new episodes and these consultations will be chargeable depending on the amount of time spend and the actions taken in connection with the consultation. 

Communication and Confidentiality 

If patients have any preference as to the method of our communication, please inform the doctor or practice manager. 

We have thorough standards in the maintenance of confidentiality. All typing, photocopying and preparation of reports is carried out internally on the premises. 

Requests are frequently made for repeat prescriptions to be arranged via telephone, fax or email. These methods do not have protected legal status and objective research has shown that they are all liable to an increased level of error. We discourage the use of prescriptions emailed or faxed and a £25.00 fee is applied to any prescription authorised over the telephone. 


We are fully registered with the Care Quality Commission. 

We are required to comply with the principles and values on which good practice is founded as laid down by the General Medical Council. 

The medical practitioners of the clinic are all subject to regular appraisal and adherence to the process of continuing medical education under the auspices of the relevant Royal Colleges. 

Data Protection Act 1998 

We observe the requirements of the Data Protection Act 1998 and the data protection principles in relation to personal data. By agreeing to these terms you are agreeing to the processing of personal data to enable us to carry out work on your behalf. Under the Data Protection Act 1998 you have a right to request details of your personal data held by us

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